FAQ

Click here to view our Customer Charter

1. What hours are your offices open?

Our customer service centre is open from;

  • Monday to Friday: 9:00am to 5:00pm
  • Saturdays: 9:00am to 1:00pm
  • We are closed on Bank and National Holidays

Our shop in Broadstreet, Limerick City is open from;

  • Monday to Friday: 9:00am to 5:00pm (open through lunch),
  • Saturdays: 9:00am to 1:00pm
  • We are closed on Bank and National Holidays

You can submit an inquiry by clicking on this link, or call us on 061 359000 or low call 1890 92 92 40. You can make a payment at any time through our website or automated telephone system.

2. What is included in the Mr Binman service?

Here at Mr Binman we offer multiple service options, to allow you to avail of the most convenient and suitable service for you. To speak to a representative and to find out our current offers,  you can call us on 061 359000, or low call 1890 92 92 40,or submit an inquiry by clicking on this link.You can also explore our service options by clicking here.

3. How can I sign up to the Mr Binman service?

Easy! You can sign up through our website or just give us a call! Any of our agents will be happy to explain the service and set up your new account over the phone. To sign up to Mr Binman please click here or you can call us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

4.  How much does the service cost?

The prices of our various service options vary, depending on what service and contract you sign up to. To enquire about our various offers, please click here or you can call us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

5.  I’ve just signed up, what happens next?

Now that you’ve signed up, we will deliver your bins to your address. Once the bins are delivered, a welcome pack will be sent to you. It will include details of your service, collection schedule, and invoice (for fixed charge service). If you have any queries on any of the above you can call us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

6.  I have ordered a bin, when will it be delivered?

From the day you place your order, we aim to have your bin(s) with you within 10 working days. We always try our best to have them with you sooner. If you wish to check on a delivery, you can do so by calling us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

7.  I have received an invoice in the post. What does this mean?

This invoice is for your collection service for the dates specified. It reflects the price of service for the coming term, and we request that you pay in advance of service. It can be cleared in full or in instalments. It also includes your account information for your reference, including your account number, and name and address on file. If you have any queries on any of the above you can call us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

8. How can I make a payment/top up my account?

For uninterrupted service, we require payment be received in advance of your collection day. There are multiple ways in which you can pay your Mr Binman account. These are:

  • On our website by clicking here. (Please note this payment will reach your account on the next working day)
  • Via monthly Direct Debit payments (these payments are debited on the first Tuesday of each month. You can sign up to Direct Debit quickly and easily online at any time or by clicking here
  • Over the phone with one of our friendly agents
  • At your local post office using the barcode on your invoice or your payment and rewards card (please note it can take up to 36 hours for your account to receive this payment)
  • At your local Payzone station using your payment and rewards card (please note it can take up to 24 hours for your account to receive this payment)
  • Via bank transfer or standing order
  • You can send a cheque or postal order to us. Click here to view our postal address
  • You can pay in person in our Office in Broadstreet, Limerick City

If you have any queries on any of the above you can call us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

9.  My bin wasn’t emptied. What do I do now?

Bins can be missed for various reasons. These can include:

  • Incorrect collection day
  • Incorrect waste type presented (Limerick City and Suburbs)
  • Bin presented too late (after the truck was there)
  • Bin was taken in too early (before the truck had arrived)
  • The bin was contaminated with waste unsuitable for collection
  • Paid to date has passed/no payment received on account

It is important that you double check the above to ensure your bins are ready for collection. If you have any queries on any of the above you can call us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

You can access your account details, including your paid to date by using your unique account and pin code here

10. How do I check my account balance/paid to date?

Click here and use your unique Mr Binman account number and pin number or by calling us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

11. How can I check my collection weights?

Click here and use your unique Mr Binman account number and pin number  or by calling us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

12. My bin(s) have gone missing, what do I do now?

First and foremost, you need to make sure your bin(s) is really missing! It is always worth checking with your neighbours just in case they have taken in your bins by mistake. If you cannot find them after this, you can report this to us, and organise replacement bin(s) on 061 359000, or low call 1890 92 92 40. You can also submit your query by clicking on this link. We also recommend you advise your local council.

13. My bin is damaged, how do I organise a replacement?

You can report this to us, and organise a replacement bin on 061 359000, or low call 1890 92 92 40. You can also submit your query by clicking on this link. We will remove the damaged bin and deliver a new one to you.

14. When is my collection day?

You can find your collection day on the Mr Binman collection schedule we issued to you upon sign up, or indeed sent to you in your renewal invoice pack.  If you have mislaid your schedule or require an updated version, you can download it from our website, or request one on 061 359000, or low call 1890 92 92 40. You can also by fill out an inquiry form by clicking on this link.

We also advise collection days via text message reminders the evening before collection. To avail of this free service, please call to add your mobile to your account or update an existing number on 061 359000, or low call 1890 92 92 40. You can also submit your query by clicking on this link.

15. I’m not sure if I’ve paid enough for my next collection. How can I check?

If your paid to date is approaching or has passed, or if your credit balance has dropped below the minimum for collection, we will send you a text alert to remind you that you may need to make payment. To avail of this free service, please call to add your mobile phone number to your account or to update an existing number. You can do this and/or check your account balance here using your unique Mr Binman account number and pin number  or by contacting us on 061 359000, or low call 1890 92 92 40. You can also submit your query by clicking on this link.

16.  It’s my collection day tomorrow and I know my account is not paid up to date. What do I do?

While we do recommend payments be made a minimum of 3 working days in advance of collection, we understand that sometimes due to unforeseen circumstances payment can be delayed. In the instance that your account requires payment and your collection is the following day, we recommend that you call our office directly on 061 359000, or low call 1890 92 92 40 before close of business (5pm, Monday to Friday). Our agents can process a payment immediately over the phone and update your account for collection.

Overdue payments received on the day of collection are not registered on our system in time, and so unfortunately we cannot guarantee collection in these circumstances.

17. How do I request the removal of bins?

Should you wish to have a bin(s) removed from your address, you can request the removal over the phone on 061 359000, or low call 1890 92 92 40. You can also submit your submit your request by clicking on this link.  It is important to note that Mr Binman can only remove Mr Binman bins, and that for removal requests of other bins, you must contact that provider directly.

18. What type of waste is suitable for my bin(s)?

The type of waste suitable for your bin(s) depends on the type of bin. The guidelines for suitable waste types can be found in detail here; xxx.

Tall Brown Bin 140L (Limerick City and Suburbs, Shannon) – This bin is for your compostable/organic waste. This includes kitchen and garden waste, for example; leftover food, spoiled food, vegetable peelings, grass cuttings, hedge trimmings, dead flowers, etc. Click here to view or download our Organic Poster

 Tall Blue Bin 240L/140L – This bin is for your recycling waste. This waste type includes clean and dry papers, plastic packaging and bottles, tins, and cartons, etc Click here to view or download our Recycling Poster

Tall Green Bin (can also be black or wine in colour) 240L/140L – This bin is for your general waste. This is anything that cannot be recycled or composted, for example; floor sweepings, vacuum cleaner bags, packaging contaminated with food, used cling film, tin foil, etc.

 Small Caddy Bin 25L (Limerick City and Suburbs – Glass, All others – Compost)

Limerick City and Suburbs; this bin is now for your glass. This bin is now for your glass recycling; all glass jars and bottles, etc.

All others – Compost; this bin is for your compostable/organic kitchen waste. For example; leftover food, spoiled food, vegetable peelings, dead flowers, etc. Click here to view or download our Organic Poster.

Unfortunately electrical items, paint tins, rubble, and bed linen/clothes are not suitable for domestic waste collection. We would recommend contacting a local charity shop or your local civic amenity site for disposal options.

19. I am moving away and wish to close my account. How can I do this?

Firstly, it’s always worth checking to see if we collect from your new address! Mr Binman provides service extensively in South Galway, Clare, Limerick, West Tipperary, and North Cork. You can check to see if we collection in your area on our interactive map, here. You can also confirm collection from your address by calling us on 061 359000, or low call 1890 92 92 40. You can also submit your submit your request by clicking on this link.

If we cannot provide service to your new address we can close your account and arrange removal of the Mr Binman bins. You can request closure of your account and removal of bins from your address over the phone on 061 359000, or low call 1890 92 92 40. You can also submit your submit your request by clicking on this link.

20. I’m moving house. Can I bring my Mr Binman service with me?

Yes, of course! Give us a call with your new address and we can double check that we service that area. We will then update your account and confirm your new collection day with you. We will also send you updated stickers for your bins to reflect your new address and details and an updated collection schedule if required. We would ask, if possible, for you to bring your existing bins with you when moving house. This avoids delays caused by removal and delivery periods and means you can start service from your new address immediately. To advise us of a change of address, or to check collection in an area, you can call us on 061 359000, or low call 1890 92 92 40, or you can also submit your submit your request by clicking on this link.

21. I’m going on holiday and/or I will be out of the country for a number of months, what do I do?

If you will be away from the service for an extended period, we would request that you advise us before you go. We can then arrange to temporarily suspend service, to avoid the accumulation of charges on your account. We can leave the bins with you, and upon notice of your return, we can restart your account, and you can resume service immediately. To notify us of a planned absence, please call us on 061 359000, or low call 1890 92 92 40, or you can also submit your submit your request by clicking on this link.

 

22. I feel other people may be putting rubbish into my bins.  What can I do?

Unfortunately, on occasion, third-parties have been found to be putting rubbish into bins that are not their own. This is illegal, as all people must have proof of a refuse collection or waste disposal service. As we recommend bins be out from 7am the morning of collection (and the night before on Bank Holidays Saturday collections), the bin can unavoidably be left unattended for several hours. Many customers experiencing this problem use Gravity Locks. These are key-only bin locks that release when the bin is lifted and upturned by the truck. Unfortunately we do not provide these locks, but a quick internet search or check in the Golden Pages should provide a list of vendors.

 

1. What hours are your offices open?

Our customer service centre is open from;

  • Monday to Friday: 8:00am to 5:00pm
  • Saturdays: 9:00am to 1:00pm
  • We are closed on Bank and National Holidays

Our shop in Broadstreet, Limerick City is open from:

  • Monday to Friday: 9:00am to 5:00pm (open through lunch),
  • Saturdays: 9:00am to 1:00pm
  • We are closed on Bank and National Holidays

You can submit an inquiry by clicking on this link, or call us on 061 359000 or low call 1890 92 92 40. You can make a payment at any time through our website or automated telephone system.

2. What is included in the Mr Binman service?

Here at Mr Binman we offer multiple service options, to allow you to avail of the most convenient and suitable service for you. To speak to a representative and to find out our current offers,  you can call us on 061 359000, or low call 1890 92 92 40,or submit an inquiry by clicking on this link.You can also explore our service options by clicking here.

3. How can I sign up to the Mr Binman service?

Easy! You can email us through our website or just give us a call! Any of our agents will be happy to explain our services and set up your new account. You can call us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

4.  How much does the service cost?

The prices of our various service options vary, depending on what service and contract you sign up to. To enquire about our various offers, please click here or you can call us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

5.  I’ve just signed up, what happens next?

Now that you’ve signed up, we will deliver your bins to your address. Once the bins are delivered, a welcome pack will be sent to you. It will include details of your service, collection schedule, and details of how your service works. If you have any queries on any of the above you can call us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

6.  I have ordered a bin, when will it be delivered?

From the day you place your order, we aim to have your bin(s) with you within 5 working days. We always try our best to have them with you sooner. If you wish to check on a delivery, you can do so by calling us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

7.  I have received an invoice in the post. What does this mean?

This invoice is for your collection service for the dates specified. It also includes your account information for your reference, including your account number, and name and address on file. If you have any queries on any of the above you can call us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

8. How can I make a payment/top up my account?

For uninterrupted service, there are multiple ways in which you can pay your Mr Binman account. These are:

  • On our website by clicking here. (Please note this payment will reach your account on the next working day)
  • Via monthly Direct Debit payments (these payments are debited on the first Tuesday of each month. You can sign up to Direct Debit quickly and easily online at any time or by clicking here
  • Over the phone with one of our friendly agents
  • At your local post office using the barcode on your invoice or your payment card (please note it can take up to 36 hours for your account to receive this payment)
  • Via bank transfer or standing order
  • You can send a cheque or postal order to us. Click here to view our postal address
  • You can pay in person in our Office in Broadstreet, Limerick City

If you have any queries on any of the above you can call us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

9.  My bin wasn’t emptied. What do I do now?

Bins can be missed for various reasons. These can include:

  • Incorrect collection day
  • Incorrect waste type presented
  • Bin presented too late (after the truck was there)
  • Bin was taken in too early (before the truck had arrived)
  • The bin was contaminated with waste unsuitable for collection
  • Paid to date has passed/no payment received on account

It is important that you double check the above to ensure your bins are ready for collection. If you have any queries on any of the above you can call us on 061 359000, or low call 1890 92 92 40, or by filling out an inquiry form by clicking on this link.

You can call your account manager to help you resolve any of these queries also and their details are displayed on your invoice.

10. How do I check my account balance/paid to date?

 

11. How can I check my collection weights?

 

12. My bin(s) have gone missing, what do I do now?

First and foremost, you need to make sure your bin(s) is really missing! It is always worth checking with your neighbours just in case they have taken in your bins by mistake. If you cannot find them after this, you can report this to us, and organise replacement bin(s) on 061 359000, or low call 1890 92 92 40. You can also submit your query by clicking on this link. We also recommend you advise your local council.

13. My bin is damaged, how do I organise a replacement?

You can report this to us, and organise a replacement bin on 061 359000, or low call 1890 92 92 40. You can also submit your query by clicking on this link. We will remove the damaged bin and deliver a new one to you.

14. When is my collection day?

You can find your collection day on the Mr Binman collection schedule we issued to you upon sign up, or indeed sent to you in your renewal invoice pack.  If you have mislaid your schedule or require an updated version, you can request one on 061 359000, or low call 1890 92 92 40. You can also by fill out an inquiry form by clicking on this link.

 

15. I’m not sure if I’ve paid enough for my next collection. How can I check?

 

16.  It’s my collection day tomorrow and I know my account is not paid up to date. What do I do?

 

17. How do I request the removal of bins?

Should you wish to have a bin(s) removed from your address, you can request the removal over the phone on 061 359000, or low call 1890 92 92 40. You can also submit your submit your request by clicking on this link.  It is important to note that Mr Binman can only remove Mr Binman bins, and that for removal requests of other bins, you must contact that provider directly.

18. What type of waste is suitable for my bin(s)?

The type of waste suitable for your bin(s) depends on the type of bin. The guidelines for suitable waste types can be found in detail here; xxx.

Brown Bin 140L  – This bin is for your compostable/organic waste. This includes kitchen and garden waste, for example; leftover food, spoiled food, vegetable peelings, grass cuttings, hedge trimmings, dead flowers, etc. Click here to view or download our Organic Poster

Recycling (Blue) Bin – This bin is for your recycling waste. This waste type includes clean and dry papers, plastic packaging and bottles, tins, and cartons, etc Click here to view or download our Recycling Poster

Waste Bin (can be black or green in colour)  – This bin is for your general waste. This is anything that cannot be recycled or composted, for example; floor sweepings, vacuum cleaner bags, packaging contaminated with food, used cling film, tin foil, etc.

Unfortunately electrical items, paint tins, rubble, and bed linen/clothes are not suitable for domestic waste collection. We would recommend contacting a local charity shop or your local civic amenity site for disposal options.

19. I am moving away and wish to close my account. How can I do this?

 

20. I’m moving premises. Can I bring my Mr Binman service with me?

Yes, of course! Give us a call with your new address and we can double check that we service that area. We will then update your account and confirm your new collection day with you. We will also send you updated stickers for your bins to reflect your new address and details and an updated collection schedule if required. We would ask, if possible, for you to bring your existing bins with you when moving house. This avoids delays caused by removal and delivery periods and means you can start service from your new address immediately. To advise us of a change of address, or to check collection in an area, you can call us on 061 359000, or low call 1890 92 92 40, or you can also submit your submit your request by clicking on this link.

21. I’m going on holiday and/or I will be out of the country for a number of months, what do I do?

If you will be away from the service for an extended period, we would request that you advise us before you go. We can then arrange to temporarily suspend service, to avoid the accumulation of charges on your account. We can leave the bins with you, and upon notice of your return, we can restart your account, and you can resume service immediately. To notify us of a planned absence, please call us on 061 359000, or low call 1890 92 92 40, or you can also submit your submit your request by clicking on this link.

 

22. I feel other people may be putting rubbish into my bins.  What can I do?

Unfortunately, on occasion, third-parties have been found to be putting rubbish into bins that are not their own. This is illegal, as all people must have proof of a refuse collection or waste disposal service. As we recommend bins be out from 7am the morning of collection (and the night before on Bank Holidays Saturday collections), the bin can unavoidably be left unattended for several hours. Many customers experiencing this problem use Gravity Locks. These are key-only bin locks that release when the bin is lifted and upturned by the truck. Unfortunately we do not provide these locks, but a quick internet search or check in the Golden Pages should provide a list of vendors.

 

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